Refund policy

At NIKEIRA, we take pride in the quality of our pieces and want you to feel confident with every purchase. We understand that an item may not always be quite right, so please familiarise yourself with our returns and exchanges policy before placing your order.

Returns & Exchanges

For change-of-mind returns, we offer exchanges or store credit on eligible items, provided you contact us within 14 days of receiving your order.

To be eligible for an exchange or store credit, items must be unworn, unwashed, in their original condition and have all original tags attached.

To request a return, please contact our customer care team at support@nikeira.com, quoting your order number and the item(s) you wish to return.

Please await return instructions from our team before sending your item back.

All exchanges are subject to stock availability.

Return Conditions

All items returned for exchange or store credit must:

• Be unworn, unwashed and in their original condition.

• Be free from makeup, perfume, deodorant marks or other signs of wear.

• Have all original tags and labels attached.

• Be returned in their original packaging, where possible.

NIKEIRA reserves the right to decline a discretionary exchange or store credit if an item does not meet these conditions.

These conditions do not restrict your statutory rights.

Store Credit

Customers may choose to receive store credit instead of an exchange for eligible change-of-mind returns.

Store credit will be issued once the returned item has been received and inspected to ensure it meets our return conditions.

All store credit is valid for 12 months from the date of issue and may be redeemed against future purchases at www.nikeira.com.

Store credit cannot be exchanged for cash and must be redeemed before its expiry date.

Where a customer is legally entitled to a refund, accepting store credit is entirely optional and does not affect their statutory rights.

Return Shipping

Customers are responsible for the cost of return postage for change-of-mind returns.

We recommend using a tracked delivery service and retaining proof of postage until your return has been processed.

Please ensure all items are securely packaged to prevent damage during transit.

Faulty or Incorrect Items

Every NIKEIRA piece is carefully checked before dispatch. However, if you receive an item that is faulty, damaged or incorrect, please contact our customer care team at support@nikeira.com.

Please include your order number, a brief description of the issue and, where possible, supporting photographs.

Our team will review your enquiry and advise on the appropriate next steps.

Where required by law, NIKEIRA will cover reasonable return postage costs for faulty or incorrectly supplied items.